Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described as information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


  • BlockMD means the proprietary web-based telehealth or EMR virtual care applications and online services facilitated by the Software;
  • Personal Information in this Policy means information about an identifiable individual that is collected, used and disclosed in the course of providing Services to you and includes personal health information;
  • Provider means the provider of Services that you engage through the Software;
  • Services means the services provided by the Provider to you;
  • Software means the online software and applications used to provide through Telehealth and Electronic Medical Records and delivered by BlockMD to you, as made available by BlockMD from time-to-time.
  • BlockMD is committed to protecting and respecting your privacy and information. BlockMD incorporates online video conferencing and Internet-reliant application-based technology that allows you to communicate with your Healthcare Provider in a virtual setting.
  • BlockMD collects, uses, stores and discloses your Personal Information on behalf of your Healthcare Provider. It is the responsibility of your Healthcare Provider to comply with all applicable legislation and regulatory requirements regarding the collection, use, storage and disclosure of your Personal Information.
  • BlockMD itself does not disclose your Personal Information unless required by law. BlockMD does, however, use your Personal Information that is necessary to give you access to the BlockMD applications and, if required, address problems you may encounter with the Software. BlockMD also reserves the right to aggregate and anonymize Personal Information stored on its system. Otherwise, all use and disclosure of your Personal Information is in accordance with your Providers instructions.


Collection of Personal Information

When you sign up to use BlockMD and when you use the Software, BlockMD, on behalf of your Provider and on its own behalf, collects certain Personal Information in order to set up your user account, provide you with access to the system and administer your account. This Personal Information may include:
  1. Your identification and contact information (name, address, date of birth, email, etc.);
  2. Optional information such as billing information (public or private insurer information) and your family doctors name; and
  3. Internet, computer and other diagnostic information including your IP Address, computer/software/browser type.

On behalf of your Provider, BlockMD also collects and stores other Personal Information, including:

  1. Your health information (appointment related information, symptoms, diagnosis, medical history, test results, reports, messages and treatment, record of allergies, prescriptions, etc.);
  2. Information regarding your medical treatment (including notes, discussions, advice, or opinions) and your care providers.


Limits on Collection

BlockMD only collects the Personal Information that is required for Services to be provided between willing participants (medical professionals and patients) on the application, to facilitate the provision of care and communication. BlockMD does not collect any other Personal Information, or allow Personal Information to be used for other purposes without your express (written or verbal) consent, except where compelled to do so by law.


Use and Disclosure of Personal Information

BlockMD uses your Personal Information in order to enable you to connect you with your Healthcare Provider. BlockMD may also disclose your Personal Information where such disclosure is required by law, such as complying with a subpoena or court order.

All other use and disclosure of your Personal Information will only be done under predetermined consent.



By executing the User Agreement and using the Software, you are providing your personal information.

To the extent that you have a substitute decision maker, we may require that the individual validate his or her authority to act on your behalf.

BlockMD may use information collected through the provision of Services on an aggregate and anonymized basis to conduct analyses regarding the utilization of the application and the services provided in conjunction with the application. Any aggregate and anonymized data is the sole property of BlockMD and stored separately from all Personal Information. The extrapolated information does not identify individuals and is not capable of identifying individuals.

You may withdraw your consent to the collection, storage, use and disclosure of your Personal Information as set out in this Policy, subject to any applicable contractual or legal obligation, by contacting your Provider and then contacting BlockMD at However, the withdrawal of consent will likely result in you no longer being able to access or use BlockMD applications (EMR or Telehealth).


Accessing your Personal Information

Since BlockMD collects your Personal Information on behalf of your Provider, any requests for copies of your record should be directed to your Provider.

If an inaccuracy is identified in your Personal Information, you may contact your provider regarding the correction or amendment to your Personal Information.  Any such decision is made exclusively by your Provider.


Protecting your Personal Information

BlockMD ensures that communications and data created and sent using Telehealth & EMR are secured at server and application levels with encryption, the use of firewalls and computer malware detection and elimination.

BlockMD operates on a server infrastructure wholly based in Canada and deploys software using industry-standard firewalls and best practices of the information security industry. BlockMD encrypts your video conferencing and communication to our website and web applications with the same industry-standard encryption commonly used to protect your online banking. BlockMD server infrastructure is designed to continue to operate in the event of a disaster or prolonged electrical outage. Multiple redundant connections to the Internet ensure that our web application will continue to serve requests in the event of a network outage. Server equipment is stored in facilities equipped with state of the art security.

BlockMD has taken steps to ensure that everyone who works for BlockMD, and the third parties with which we contract, understand the sensitivity of Personal Information and are required to adhere to the protection of Personal Information as set out in this Policy. We educate and train our staff on the importance of protecting Personal Information and ensure that access is provided only on a “need-to-know” basis. We use roles-based access to ensure that only those who are authorized to access your Personal Information can access it.

Providers will have their own Privacy Policies in place. BlockMD is not responsible for Providers’ activities and omissions, in particular, how they retain or secure their own data related to the provision of the Services. You are responsible for ensuring your satisfaction with your Provider’s policies in this regard.

You and you alone are responsible for ensuring that you do not disclose your account access information to third parties. This includes but is not limited to not disclosing such information to anyone, ensuring that sufficient security software is installed and running on your computer, smartphone or tablet, that your network firewall is of sufficient quality and that your wireless connection is encrypted to a degree that will prevent third-party access. BlockMD is not responsible for any failure by you or your Provider to secure your own device and its access to the Internet or your use of public, unsecured networks. BlockMD also is not responsible for any failure by you to eliminate malware. These failures and others can make you vulnerable to privacy breaches and would put you and your data at risk.


What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, Medical Information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, fill out a form or enter information on our site.
How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off .
Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
We do not include or offer third-party products or services on our website.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.
We agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 1 business day
We will notify the users via in-site notification
      Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
Suite 500 2303 4th Street SW

Calgary, Alberta T2S 2S7

Last Edited on 2018-05-15
Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Start typing and press Enter to search